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General Terms and Conditions of Sale

These general terms and conditions of sale apply to all sales of parts and products made by Automatisation Pneumac Inc., acting as a distributor. Any order placed implies the client's full and unconditional acceptance of these terms.

1. Precedence of Conditions

The client expressly waives their own general terms and conditions, even if established after the present terms. No exceptions shall be accepted without prior written agreement from Automatisation Pneumac Inc.

2. Orders

Any order is considered firm once confirmed by Automatisation Pneumac Inc. The company reserves the right to refuse or cancel any order for logistical, availability, or solvency reasons.

3. Prices

Prices are in Canadian dollars, excluding taxes and shipping fees unless otherwise stated. Automatisation Pneumac Inc. reserves the right to modify its prices at any time without prior notice. The applicable prices are those in effect at the time of order confirmation.

4. Payment

Invoices are payable within 30 business days, unless otherwise stated on the invoice or order. In the event of non-payment by the due date, Automatisation Pneumac Inc. reserves the right to:

  • Charge a fixed interest of 10% on the outstanding amount;
  • Suspend any service or delivery without notice;
  • After 60 days of delay, engage a collection agency at the client’s sole expense.

5. Delivery

Delivery times are provided for information purposes only. Automatisation Pneumac Inc. agrees to make reasonable efforts to meet agreed timelines but shall not be held to a performance obligation. Delays shall not result in order cancellation or claims for damages.

6. Receipt and Claims

The client must verify the conformity of the goods upon receipt. Any claim must be sent to Pneumac within 30 days of receiving the goods or services. After this period, the products are deemed accepted without reservation.

7. Returns

All product returns require prior authorization. No return will be accepted without an authorization number. Restocking fees may apply. Products must be returned in their original condition.

8. Warranties

Parts distributed by Automatisation Pneumac Inc. are covered by the manufacturer's warranty. Automatisation Pneumac Inc. acts as an intermediary and facilitates the process but does not guarantee the outcome of claims. Automatisation Pneumac Inc. shall not be held liable for any warranty refusal by the manufacturer.

9. Limitation of Liability

Automatisation Pneumac Inc. shall not be held liable for indirect damages, loss of production, profit loss, or any other harm resulting from the use or malfunction of delivered parts. Under no circumstances shall Automatisation Pneumac Inc. be obligated to act as a third party in any proceedings between the client and another third party or end-user.

10. Force Majeure

Automatisation Pneumac Inc. shall not be held responsible for the partial or total non-performance of its obligations in cases of force majeure (strike, fire, natural disaster, network disruption, etc.).